Account Manager

  • Service Team
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Job Summary

You are responsible for a portfolio of high-value accounts in this role. You manage partner engagements across a cross-functional team to deliver value on the metrics that matter to our partners. You are a subject matter expert across our portfolio of offerings and can independently answer a significant percentage of partner questions, bringing in analysts sparingly. You are not simply a liaison, scheduler, or partner interface. You are a strategic partner with a strong point of view and a firm understanding of digital marketing. As an Account Manager, you are responsible for setting partner expectations, managing engagement priorities, evaluating results, and driving impact. You are curious, thoughtful, articulate, resourceful, and lead despite ambiguity.

Job Overview

Qualifications

  • You are a strategic partner with a strong point of view.
  • You are a leader and work with Searchbloom partners to set expectations, manage engagement priorities, evaluate results, and drive impact. 
  • You are curious, thoughtful, articulate, resourceful, organized, and able to lead despite ambiguity.
  • You form strong relationships with Searchbloom partners and colleagues. 
  • You have an ownership mentality focused on driving results and providing solutions, not simply raising problems or questions.
  • You know how to read a room and can effectively collaborate with Searchbloom partners and colleagues. 
  • You have the ability to de-escalate tense situations with empathy and tactfulness. 
  • You have an understanding of business strategy and can lead partners with a consultative and strategic approach.
  • You are NOT a simple order taker.
  • You understand the digital media landscape, including SEO, Paid Media, Social Media, and email marketing. You have a deep curiosity about emerging technologies that are changing this landscape on a day-to-day basis. 
  • You have an appreciation for compelling creative and can articulate and evaluate the essential components of a webpage, landing page, banner ad, etc. 
  • You are honest with Searchbloom partners and honest with your colleagues. 
  • You are willing to push yourself and Searchbloom partners to consider ideas bigger than they have ever thought possible. 
  • You understand the value and importance of kindness and the fact that saying please and thank you go a long way. 
  • Our Partners view you as personable and credible.

Responsibilities

  • You are responsible for a portfolio of high-value partner accounts and manage partner engagements across a cross-functional team to deliver VALUE on the metrics that matter to Searchbloom partners.
  • You are a subject matter expert across our portfolio of offerings and independently answer a significant percentage of partner questions, bringing in analysts sparingly. 
  • You are responsible for day-to-day partner engagement and interactions and consistently seek to build relationships. 
  • You are directly responsible for managing your team and supporting them with their portfolio of partner accounts. 
  • You are directly responsible for working and collaborating with cross-functional teams, including SEO, Paid Media, Design, Development, etc. 
  • You are responsible for creating agendas, managing meetings, and assigning tasks to other team members.
  • You are responsible for managing the scope of the engagement and respectfully declining partner requests that fall outside the scope. You are tactful when facing conflicting ideas and approach it as a collaborative discussion with the partner.
  • The effectiveness of each partnership largely depends on your ability to establish the right priorities for each partner engagement and execute against those priorities. 
  • You inspire and influence both Searchbloom partners and colleagues to do their best under (almost always) suboptimal conditions. 
  • Though you are not necessarily a practitioner in any digital marketing disciplines, you are deeply informed across all of them and capable of managing partners and working with your colleagues to execute shared goals and strategies.
  • You can respond to partner questions, concerns, and feedback across many topics. If questions arise that are outside your understanding, you work with your colleagues to find the answer or solution. 
  • You pay close attention to the little details that ensure things look right before sending them to Searchbloom partners, adding your “stamp of approval.” 
  • You participate in Searchbloom’s thriving culture.
  • You convey the most important details during monthly and quarterly reporting meetings, telling the story of the results. Rather than reading off a list of numbers, you expertly communicate why things changed, what we did to impact them, how we move forward, and answer partner questions along the way.

Key Performance Indicators

  • You are measured against the impact you have on each account’s profitability. 
  • You are measured against a standard (NPS) Net Promotor Score.
  • You are measured against partner retention rate.

Here are our benefits

14 days PTO year one,21 days PTO year 3+
Flexible work hours(core hours 10 AM - 3 PM MT)
100%Remote
Paid Holidays
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day Following Thanksgiving
Christmas Eve
Christmas Day
Boxing Day
New Year’s Day
Work Anniversary Day
Birthday
  • INC Best Workplaces of 2022
    https://www.inc.com/profile/searchbloom
  • Employees get their birthday and their yearly work anniversary off
  • 100% paid medical insurance coverage for employees + 50% paid medical insurance coverage for employees’ dependents.
  • PPO or HSA plans are available
  • Dental, Vision & Disability plans are available
  • $50,000 in life insurance paid by Searchbloom
  • $300 office improvement stipend
  • Weekly payroll (get paid every week)
  • Parental Leave (Maternity/Paternity) – 2 weeks paid, 2 weeks additional unpaid
  • TinyPulse Employee Engagement Award

Our team raves about our culture and benefits

Our employee benefits and programs support career development, wellbeing, and personal growth.

Give the Best, Get the Best

SEO Analyst in Salt Lake City, UT

"Great place to work! The level of talent is amazing. It's a fun casual work environment, with a small boutique feel, but all the benefits you would expect from a large company. The standards of excellence here are very high, across the board."

Amazing Place to Work

Senior Analyst in Draper, UT

"Working at Searchbloom is awesome! They have built a team of talented analyst, developers, and designers. I truly enjoy working with everyone here. The upper management team is also great to work with. They will drop what they are doing to answer any question or help you with any task. The culture is also great!...

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They have a strong team that gets things done and moves quickly.

The website helped the company change business models and generated more traffic. SearchBloom went above and beyond by creating extra content to help drive traffic to the site. They are strong communicators and give creative alternative solutions to problems.
Mackenzie Hill
Mackenzie HillFounder, Lumibloom